The Personnel section lists everyone who has access to your organization, plus people you’ve invited but who haven’t accepted yet.
Per-person fields
- Role - owner, manager, dispatcher, or tech. See Roles for what each can do.
- Display name - what appears on routes, messages, and invoices.
- Pay rule - % of visit, flat per visit, or hourly rate. Used by Payroll.
- Home address - start/end of this tech’s route. If empty, falls back to the org home address.
- Working days - which days they’re available for routing.
Invitations
Pending invitations appear at the top of the list. Resend sends a fresh email with a new 7-day link. Revoke cancels the invitation entirely.