Tech can’t see today’s route
- Check that the tech has jobs assigned to them today (Day View → switch to that tech).
- Check that the tech accepted their invitation - pending invites appear under Settings → Personnel.
- Have them sign out and back in - pulls a fresh token.
Stop is on the route but not on the map
The address didn’t geocode. Open the client and re-save the address with a valid postcode. The pin will appear next time the route loads.
Optimisation produces a weird order
The optimiser uses straight-line distance, which can produce surprising orders if stops are spread across geographic obstacles (rivers, motorways). Drag manually for those days; your order is saved.
Times are wrong
Check the day’s start time and the service durations. Drive times are estimated from straight-line distance and a configurable speed average - if your area has heavy traffic, increase the buffer in Settings → Preferences.