Card payment failed
Update your payment method in Settings → Billing. Once the new card is saved, we retry immediately — you don’t need to wait for the next automatic retry.
Account is read-only
Your subscription is past due or paused. Update the payment method in Settings → Billing to restore full access. See billing states for what each state allows.
I cancelled but still got charged
Cancellation takes effect at the end of your current billing period, not immediately. If you were charged after that date, email support@servogo.co.uk with the transaction reference and we’ll sort it.
I want to pause my subscription
There’s no manual pause — accounts only enter the paused state after a failed payment. If you want to stop paying but keep your data, cancel and your account stays accessible (read-only) for 30 days. Export your client list and invoice history before then.
How do I get a refund?
We don’t offer refunds for partial months. If something went wrong on our side, email support@servogo.co.uk with details.
Where’s my invoice?
Billing receipts are sent to the email address on the account owner’s profile. Check spam. If you need a VAT invoice, email support@servogo.co.uk.